Frequently Asked Questions
Everything you need to know about our handcrafted pies and delivery.
How are your pies shipped to ensure freshness?
Our pies are baked fresh, flash-frozen to preserve flavor, and shipped in insulated containers with dry ice or gel packs to ensure they arrive in perfect condition.
Do you offer gluten-free or vegan options?
Yes, we offer a selection of both gluten-free and vegan pies. Please check the specific product descriptions for detailed ingredient lists and allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Can I schedule a specific delivery date for a special event?
Absolutely. During checkout, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
How should I store and reheat my pie?
Most of our pies can be stored at room temperature for 2 days or refrigerated for up to 5 days. Reheating instructions are included in every box to help you achieve that crisp, flaky crust.
Do you provide nutritional information for your pies?
Yes, full nutritional facts and ingredient labels are available on each product page and are also printed on the physical packaging of your order.